Some services have age restrictions. Guests 18 and older may enjoy all spa treatments. Children under 16 are not permitted in the spa. Adolescents aged 16 to 17 must have a parent present and a signed waiver to receive massages and facial services.
Spa Cancellation, Rescheduling, and No-Show Policy
Effective Date: January 12, 2026
1. Deposit Requirement
All spa appointments require a 50% deposit at the time of booking.
2. Cancellation & Rescheduling Notice Requirement
Guests must provide a minimum of 48 hours’ notice to cancel or reschedule an appointment
without penalty.
3. Cancellation, Rescheduling, and No-Show Terms
Cancellation with 48+ Hours’ Notice: Appointments canceled at least 48 hours prior to the scheduled service time are eligible
for a full refund of the deposit.
Rescheduling Within 48 Hours: Appointments rescheduled within 48 hours of the scheduled service time will have the
original 50% deposit applied to the rescheduled future appointment.
- A $25 rescheduling fee will be charged at the time of rescheduling
- Multiple rescheduling requests may result in the deposit being retained as the
rescheduling fee at management’s discretion
Cancellation Within 48 Hours: Appointments canceled within 48 hours of the scheduled service time will result in the
forfeiture of the deposit.
No-Show Policy: Guests who fail to arrive for a scheduled appointment without notice are considered a
no-show.
- The entire deposit is forfeited
- Future booking privileges may be restricted at management’s discretion
- Repeated no-shows may require prepaid services for future appointments
4. Westglow-Initiated or No-Fault Guest Exceptions
No cancellation fee, rescheduling fee, or deposit forfeiture will be applied when an
appointment is changed due to circumstances outside of the guest’s control, including
but not limited to:
- Westglow scheduling or administrative error
- Staff call-outs or coverage limitations
- A guest being required to reschedule or cancel an appointment due to its association
with another service that cannot be performed as scheduled (for example, a massage
therapist calls out, requiring the guest to also reschedule a facial appointment)
In these cases, the guest’s deposit will be fully refunded or applied to the rescheduled
appointment without penalty.
5. Enforcement
This policy is enforced consistently across all spa services.