Policies & Procedures

By using our website and services, you agree to abide by the terms and conditions set forth herein.

Your privacy is important to us. We will not share mobile information or personally identifiable information with third parties for marketing or promotional purposes.

At Westglow, we are committed to protecting your privacy in relation to our SMS two-way calling services. This policy outlines how we collect, use, and safeguard your information.

We may collect personal information, including your phone number and any messages exchanged during the SMS communication. Your information may be used to facilitate two-way communication, improve our services, and notify you about updates or changes.

We implement appropriate security measures to protect your information from unauthorized access, disclosure, or misuse. We do not sell or share your personal information with third parties without your consent, except as required by law.

You have the right to access, correct, or delete your personal information. To exercise these rights, please contact us at 828-295-4463.

We may update this policy from time to time, with any changes posted on our website along with an updated effective date. For any questions or concerns regarding this policy, please reach out to us at themanor@westglow.com.

By entering your phone number, you are agreeing to receive text messages from Westglow Hospitality, LLC. Message and data rates may apply. Message frequency may vary. Reply HELP for more information. You can reply STOP or UNSUBSCRIBE to opt out. See our Privacy Policy for additional details.

Important Notice:
Due to the transition from Westglow Spa to Westglow Hospitality LLC, please be advised that gift cards issued or purchased before November 1, 2023, will no longer be honored. We sincerely apologize for any inconvenience this may cause and appreciate your understanding during this changeover. Thank you for your continued support.

Gift cards are available for purchase and can be redeemed for services at Westglow or on our website, www.westglow.com.

Gift Card Purchases:
All gift card purchases are final and cannot be returned or exchanged for cash. Gift certificates are non-transferable.

Expiration:
Purchased gift cards expire one (1) year after the purchase date unless otherwise stated.

Refunds:
Gift cards are non-refundable.

In the event of a service cancellation or change, the value of the gift card will be applied to a future appointment within the validity period, if applicable. Cancellations of a service reserved on a gift card must be canceled before 48 hours, or the gift card will be used toward the cancellation fee.

Clients are required to sign a liability waiver prior to receiving services. This waiver acknowledges that they understand the risks associated with the services provided and agree to hold Westglow harmless from any claims or damages.

By participating in our services, you consent to the use of your likeness in photographs or videos for promotional purposes unless otherwise stated. If you do not wish to be photographed, please inform our staff before your appointment.

A valid credit card is required at the time of booking. The Spa at Westglow requires a 50% deposit at time of booking to secure your appointment. Payment is due upon completion of your service. We accept both credit and debit cards. We do not accept cash payments for services (Effective August 1, 2025).

We warmly invite you to dress in comfortable attire for your visit, where you will be greeted with a luxurious robe and spa sandals to change into before your treatment. We prioritize your privacy, offering separate changing facilities for men and women to ensure a tranquil and refined experience. To enhance your peace of mind, we kindly advise against bringing jewelry or other valuable items, as we cannot assume responsibility for any lost or damaged belongings.

Please note that all spa services include a 10-minute transition time. This ensures you have enough time to prepare for your treatments while allowing our team to maintain the rooms and manage scheduling efficiently for all clients. We appreciate your understanding and look forward to providing you with a luxurious, relaxing, and enjoyable experience.

For the comfort and tranquility of all our esteemed guests, we kindly request that you refrain from using cell phones within the spa facility. For your convenience, lockers are provided to securely store your devices during your visit.

For the safety of our esteemed guests, please be advised that any outside food and beverages are not permitted within the Westglow Spa facility unless approved and supplied by Westglow staff. While lunch is not included in the amenity package, Daingerfield’s Café (located within Westglow Spa) offers a selection of healthy provisions available for purchase daily, ensuring you have the energy to fully enjoy your day of pampering. If a full-service lunch experience is more your style, Daingerfield’s Fine Dining Restaurant (located within the Manor House) is open Tuesday – Sunday from 11 AM until 2 PM. Additionally, smoking is strictly prohibited in all buildings on the Westglow property to maintain a serene and healthy environment for all.

1. Deposit Requirement
   All spa appointments require a 50% deposit at the time of booking.

2. Cancellation & Rescheduling Notice Requirement
   Guests must provide a minimum of 48 hours’ notice to cancel or reschedule an appointment without penalty.

Appointments canceled at least 48 hours prior to the scheduled service time are eligible for a full refund of the deposit.

Appointments rescheduled within 48 hours of the scheduled service time will have the original 50% deposit applied to the rescheduled future appointment. A $25 rescheduling fee will be charged at the time of rescheduling. Multiple rescheduling requests may result in the deposit being retained as the rescheduling fee at management’s discretion.

Appointments canceled within 48 hours of the scheduled service time will result in the forfeiture of the deposit.

Guests who fail to arrive for a scheduled appointment without notice are considered a no-show. The entire deposit is forfeited and future booking privileges may be restricted at management’s discretion. Repeated no-shows may require prepaid services for future appointments.

No cancellation fee, rescheduling fee, or deposit forfeiture will be applied when an appointment is changed due to circumstances outside of the guest’s control, including but not limited to Westglow scheduling conflict, staff coverage limitations, or closure due to inclement weather. In these cases, the guest’s deposit will be fully refunded or applied to the rescheduled appointment without penalty.

This policy is enforced consistently across all spa services.

All services offered at Westglow are described to the best of our ability. However, we reserve the right to modify services and prices at any time without prior notice. Please inquire at our location for the most current offerings.

Westglow reserves the right to adjust appointments with technicians in the event of an emergency. Appointment reminders will be sent via text, email, or phone call.

We reserve the right to modify these policies at any time. Any changes will be posted on our website, and your continued use of our services constitutes your acceptance of the updated policies.

Clients are required to disclose any medical conditions or allergies prior to services. Certain services may not be suitable for individuals with specific health concerns. We recommend consulting with a healthcare professional before receiving any treatments you may have questions about.

Additionally, it is a mandatory practice at Westglow that a consent for treatment form be filled out prior to all services. Forms are available during online booking and upon check-in.

Our revised hours of operation for the winter season are as follows (Effective Date Monday, December 8, 2025):

Tuesday – Sunday: 10:00 am – 6:00 pm
Monday – Members Only

Weather-Related Precautions

We are committed to keeping our members and guests informed and safe during periods of inclement weather. Please review our updated procedures.

Stay Informed: We encourage you to check our social media channels, monitor your email for announcements, or contact us directly by phone for the most up-to-date information regarding our operational status.

Complimentary valet service is provided for all restaurant guests. Due to increased seasonal demand and limited parking availability, we kindly request that guests utilize our valet service. This helps ensure safe and efficient access, as parking areas are shared with the Spa at Westglow and The Manor at Westglow.

Please note that only overnight lodging guests are permitted to self-park at the Manor House and restaurant.

To preserve a serene and relaxing environment for our lodging guests and members, we kindly ask that all restaurant guests be 14 years of age or older. We do not offer high chairs, booster seats, or children’s menus. Exceptions to this policy may be considered on a case-by-case basis.

Our dress code is best described as refined casual. Jackets are not required, and tasteful shorts are permitted. However, we respectfully ask that guests refrain from wearing:

• Cut-off shorts
• Crop tops
• Athletic wear
• Graphic t-shirts
• Baseball caps
• or similar overly casual attire

We appreciate your understanding as we strive to maintain an elevated dining atmosphere.

Guests are welcome to bring their own wine, provided it is not currently offered on our wine list. A corkage fee of $35 per bottle applies.

We are happy to accommodate split checks for larger parties; however, we kindly ask that checks not be divided more than six ways.

For parties of six or more, a 20% gratuity will be automatically added to the final bill.

To ensure the highest quality of service, presentation, and to comply with health and safety standards, please review our policy regarding desserts or celebratory items brought in from outside sources.

Should guests choose to bring their own celebratory cake or other dessert item, a Plated Dessert Fee (commonly referred to as a “slicing” or “convenience” fee) will apply for the professional handling, portioning, plating, and service of the item.

The fee is calculated as follows:
• $5.00 per guest served

This fee covers the costs associated with the necessary handling, storage, provision of plates, silverware, and the labor required from our kitchen and service staff to present the item to your party.

Daingerfield’s Fine Dining Restaurant requires a credit card to secure this reservation. All credit card information will be processed securely. Changes to this reservation can be made online through OpenTable up until 48 hours before the reservation. No-shows or cancellations less than 48 hours in advance will be subject to a charge of $50.00 per person. Changes to guest count made less than 48 hours in advance may be subject to a charge of $50.00 per person.

A deposit of 50% is required at the time of booking. If your plans change, please notify us at least 14 days prior to your scheduled arrival. Cancellations made within 14 days of arrival will result in the forfeiture of the deposit. In the case of a no-call or no-show, the full cost of the reserved stay will be charged.

To ensure a serene atmosphere, our hotel graciously welcomes guests ages 16 and older.

Check-In: 3:00 PM
Check-Out: 12:00 PM

Lodges 2 and 3 welcome pets with a $75 non-refundable deposit. The Manor House, Daingerfield House, and Lodge 1 have a “no pet” policy to ensure cleanliness and comfort for our guests with allergies.

While many of our accommodations require stair access, Lodge 2 offers handicap accessibility for added comfort and convenience.

For your convenience, all charges are settled by credit card. Gratuities may be offered in cash only.

To ensure the comfort of all guests, our property maintains a smoke-free environment.

A complimentary chef breakfast is served daily from 8:00 AM to 10:00 AM for registered overnight guests.

To ensure an excellent experience for all guests, breakfast is included up to the following daily limits based on lodging type:

Manor House Rooms – Breakfast included up to 2 guests per room, per day
Lodge Rooms – Breakfast included up to 2 guests per room, per day
Daingerfield House – Breakfast included for up to 4 guests per room per day

If your party includes more guests than the breakfast allowance listed above, additional guests are welcome to join breakfast and may purchase breakfast at the posted rate. Breakfast inclusion applies to registered overnight guests only and is nontransferable.