Policies & Procedures

By using our website and services, you agree to abide by the terms and conditions set forth herein.

Your privacy is important to us. We will not share mobile information or personally identifiable information with third parties for marketing or promotional purposes.

By entering your phone number, you are agreeing to receive text messages from Westglow Hospitality LLC. Message & data rates may apply. Message frequency may vary. Reply HELP for more information. You can reply STOP or UNSUBSCRIBE to opt-out. See our Privacy Policy for additional details.

At Westglow, we are committed to protecting your privacy in relation to our SMS two-way calling services. This policy outlines how we collect, use, and safeguard your information.

We may collect personal information, including your phone number and any messages exchanged during the SMS communication. Your information may be used to facilitate two-way communication, improve our services, and notify you about updates or changes.

We implement appropriate security measures to protect your information from unauthorized access, disclosure, or misuse. We do not sell or share your personal information with third parties without your consent, except as required by law.

You have the right to access, correct, or delete your personal information, and to exercise these rights, please contact us at 828-295-4463.

We may update this policy from time to time, with any changes posted on our website along with an updated effective date. For any questions or concerns regarding this policy, please reach out to us at spa@westglow.com

By entering your phone number, you are agreeing to receive text messages from Westglow Hospitality, LLC. Message and data rates may apply. Message frequency may vary. Reply HELP for more information. You can reply STOP or UNSUBSCRIBE to opt-out. See our Privacy Policy for additional details.

Clients are required to sign a liability waiver prior to receiving services. This waiver acknowledges that they understand the risks associated with the services provided and agree to hold Westglow harmless from any claims or damages.

By participating in our services, you consent to the use of your likeness in photographs or videos for promotional purposes unless otherwise stated. If you do not wish to be photographed, please inform our staff before your appointment.

A valid credit card is required at the time of booking. Payment is due upon completion of your service. We accept both credit and debit cards.

We warmly invite you to dress in comfortable attire for your visit, where you will be greeted with a luxurious robe and spa sandals to change into before your treatment. We prioritize your privacy, offering separate changing facilities for men and women to ensure a tranquil and refined experience. To enhance your peace of mind, we kindly advise against bringing jewelry or other valuable items, as we cannot assume responsibility for any lost or damaged belongings.

Please note that all spa services include a 10-minute transition time. This ensures you have enough time to prepare for your treatments while allowing our team to maintain the rooms and manage scheduling efficiently for all clients. We appreciate your understanding and look forward to providing you with a luxurious, relaxing, and enjoyable experience.

For the comfort and tranquility of all our esteemed guests, we kindly request that you refrain from using cell phones within the spa facility. For your convenience, lockers are provided to securely store your devices during your visit.

For the safety of our esteemed guests, please be advised that any outside food and beverages are not permitted within the Westglow Spa facility unless approved and supplied by Westglow staff. While lunch is not included in amenity package, Daingerfield’s Cafe offers a selection of healthy small plates, smoothies, and snack options available for purchase from Tuesday – Saturday 11 AM to 4 PM, ensuring you have the energy to fully enjoy your day of pampering. Additionally, smoking is strictly prohibited in all buildings on the Westglow property to maintain a serene and healthy environment for all.

Effective July 21, 2025

To ensure high-quality service and effective schedule management, a deposit and a specific timeframe for cancellations or rescheduling are required.

Deposit:

• All bookings require a 50% deposit to secure the appointment. This deposit is credited towards the final service cost.

Cancellation/Rescheduling Window:

• A minimum of 48 hours’ notice is required for cancellations or rescheduling requests.

Cancellation/Rescheduling Scenarios:

• Cancellation before 48 hours: Cancellations made at least 48 hours before the appointment will receive a full deposit refund.

• Rescheduling within 48 hours: If an appointment is rescheduled within 48 hours of the scheduled time, the initial 50% deposit will be forfeited. A new 50% deposit will be required to secure the rescheduled appointment.

• Cancellation within 48 hours: If an appointment is canceled within 48 hours of the scheduled time, the full cost of the booked treatment will be charged.

Important Notes:

• This policy helps manage the schedule and minimizes the impact of late cancellations or no-shows.

• Adherence to this policy allows for providing the best possible service to all clients.

Important Notice:
Due to the transition from Westglow Spa to Westglow Hospitality LLC, please be advised that gift cards issued or purchased after November 1, 2023, will no longer be honored. We sincerely apologize for any inconvenience this may cause and appreciate your understanding during this changeover. Thank you for your continued support.

Gift cards are available for purchase and can be redeemed for services at Westglow or on our website, www.westglow.com

Gift Card Purchases:

• All gift card purchases are final and cannot be returned or exchanged for cash.

• Gift certificates are non-transferable.

Expiration:

• Purchased gift cards do not expire unless otherwise stated.

• Donated gift cards have a written expiration date.

Refunds:

• Gift cards are non-refundable.

• In the event of a service cancellation or change, the value of the gift card will be applied to a future appointment within the validity period, if applicable.

• Cancellations of a service reserved on a gift card must be canceled before 24 hours, or the gift card will be used toward the cancellation fee.

All services offered at Westglow are described to the best of our ability. However, we reserve the right to modify services and prices at any time without prior notice. Please inquire at our location for the most current offerings.

Westglow reserves the right to adjust appointments with technicians in the event of an emergency. Appointment reminders will be sent via text, email, or phone call.

Effective August 1, 2025

A valid credit card is required upon booking any service. Payment is due at the time of service. We accept various forms of payment, including credit and debit cards.

We do not accept cash payments for services.

We reserve the right to modify these policies at any time. Any changes will be posted on our website, and your continued use of our services constitutes your acceptance of the updated policies.

Clients are required to disclose any medical conditions or allergies prior to services. Certain services may not be suitable for individuals with specific health concerns. We recommend consulting with a healthcare professional before receiving any treatments you may have questions about.

Additionally, it is a mandatory practice at Westglow that a consent for treatment form be filled out prior to all services. Forms are available during online booking and upon check-in.

Complimentary valet service is provided for all restaurant guests. Due to increased seasonal demand and limited parking availability, we kindly request that guests utilize our valet service. This helps ensure safe and efficient access, as parking areas are shared with the Spa, Housekeeping, and Lodging departments.

Please note that only overnight lodging guests are permitted to self-park at the Manor House and restaurant.

To preserve a serene and relaxing environment for our lodging guests and members, we kindly ask that all restaurant guests be 14 years of age or older. We do not offer high chairs, booster seats, or children’s menus. Exceptions to this policy may be considered on a case-by-case basis.

Our dress code is best described as refined casual. Jackets are not required, and tasteful shorts are permitted. However, we respectfully ask that guests refrain from wearing:

• Cut-off shorts

• Crop tops

• Athletic wear

• Graphic t-shirts

• Baseball caps

• or similar overly casual attire

We appreciate your understanding as we strive to maintain an elevated dining atmosphere.

Guests are welcome to bring their own wine, provided it is not currently offered on our wine list. A corkage fee of $35 per bottle applies.

We are happy to accommodate split checks for larger parties; however, we kindly ask that checks not be divided more than six ways.

For parties of six or more, a 20% gratuity will be automatically added to the final bill.

A non-refundable deposit is required at the time of booking. If your plans change, please notify us at least 14 days prior to your scheduled arrival. Cancellations made within 14 days of arrival will result in the forfeiture of the deposit. In the case of a no-call or no-show, the full cost of the reserved stay will be charged.

Only overnight lodging guests are permitted to self-park at the Manor House and restaurant.

To ensure a serene atmosphere, our hotel graciously welcomes guests ages 16 and older.

Check-In: 3:00 PM

Check-Out: 12:00 PM

Gift cards may be redeemed within one year of purchase.

Lodges 2 and 3 welcome pets with a $75 non-refundable deposit.

While many of our accommodations require stair access, Lodge 2 offers handicap accessibility for added comfort and convenience.

For your convenience, all charges are settled by credit card. Gratuities may be offered in cash only.

To ensure the comfort of all guests, our property maintains a smoke-free environment.

A complimentary chef breakfast is served daily from 8:00 AM to 10:00 AM.