Winter Operations Policy

• Monday – Sunday: 10:00 am– 6:00 pm
• Effective Date: Monday, December 8, 2025

We are committed to keeping our members and guests informed and safe during periods of inclement weather. Please review our updated procedures:

• Restaurant Operations: The restaurant continues to observe its standard hours during the winter months. Should inclement weather arise, please contact us directly at (828) 295-1635 for updates regarding your reservation and our operating status. For the most current information, please also follow our social media channels and email communications.
• Lodgings Operations: All Westglow lodging is available year-round, seven days a week, with no limitations on stay dates. Spa and restaurant hours do not affect lodging availability. For assistance or concerns related to inclement weather and your reservation, please contact us directly at (828) 295-9144.
• Spa Operations: In the event that Watauga County schools are closed due to weather conditions, the Spa and Salon will assess the situation and determine whether to open, close, or delay opening. Our decision will be based on current weather conditions and the safety of our guests and staff.
• Stay Informed: We encourage you to check our social media channels, monitor your email for announcements, or contact us directly by phone for the most up-to-date information regarding our operational status.

Thank you for your understanding and for your cooperation as we navigate the winter season together. We look forward to serving you safely. For immediate assistance, please feel free to text or call our Spa Operations Director Christie Jo at 336-984-8101.